If you like to help others, are a good problem solver, and have good written and verbal communication skills in English (knowing another language is a plus) you can turn those assets into real assets – aka, cash as an at-home customer service representative. As employers are realizing the benefits of a remote workforce, the number of customer service remote jobs are growing at a rapid pace.
After the pandemia, we have noticed an increase in the number of companies looking for remote customer service agents. You’ll need an up-to-date computer, reliable high-speed internet, phone, a quality headset and any necessary software programs.
Customer service professionals serve as the first point of contact for customers and you’ll do everything from placing orders and providing tech support to making reservations and answering questions – with average hourly wages from $10 to $20 per hour.. Remote customer service jobs are listed under a number of different titles, including customer service representative, client success manager, even customer happiness engineer so be sure to do several searches using a varsity of terms.
Where to look?
If you live in the U.S and can communicate well in english try general sites like www.Flexjobs.com and other sites that specialize in borne-based call centers such as www.AriseWorkFromHome.com, www.LiveOps.com, www.Sykes.com, and www.AlpineAccessjobs.com. But we make it easier than ever for you! Below check ten (10) companies that are usually looking for remote customer service:
1) AMAZON – the world’s largest online retailer.
2) HUMANA – a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to offer an integrated approach to lifelong well-being.
3) NORDSTROM – a leading fashion retailer offering a wide assortment of clothing, shoes, and accessories for women, men, and children.
4) SUTHERLAND – a worldwide process transformation company with more than 60 global operation centers, over 120 clients, and 38,000 employees in 19 countries.
5) TRANSCON – a global company that offers customer care, sales, technical support, and credit management services.
6) TTEC – a global company that offers customer care, sales, technical support, and credit management services.
7) STATE FARM – an automobile insurance company and the nation’s largest provider of auto insurance.
8) UNITED HEALTH GROUP – a diversified healthcare company comprised of two businesses: United Healthcare, a provider of benefits and insurance coverage; and Optum, a leading provider of technology and information-enabled health services.
9) WILLIAMS-SONOMA – a multichannel specialty retailer of quality home products, was established in 1956 by Chuck Williams.
10) WORKING SOLUTIONS – a Dallas and a provider of home-based customer service and sales agents. It was one of the first virtual workforces.
No traditional customer service background? Don’t let that stop you! Any customer-facing experience counts, from volunteering with a nonprofit to working as a police officer to working retail.
BEST TIP:
Put yourself in clients’ shoes and show you care: Try, “I understand why you’re frustrated!” or “I’m sorry you were inconvenienced”. Avoid negative phrases like, “No, we can’t”, and “I don’t know”. Much better: “Let me check with a colleague who’s an expert in that area. Is it okay if I put you on hold for a few minutes?”.
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